Terms & Condistions
Dar Lux Parcel service does not include collection/delivery. Positive proof of identification i.e. National ID, passport or driver’s license is required for sending and receiving of parcels. The person responsible for collection of parcel must be indicated and valid contact details are required.
The cost of transport of parcels is charged taking into consideration the true parcel value, weight and volumetric weight of the parcel/consignment. The highest of either the true weight or volumetric weight will be used to determine the cost of the parcel/consignment. All consignments are however subject to a minimum set charge and the calculation above is only applicable where the weight of the parcel/consignment exceeds the minimum set charge. The cost of transporting a shipment can be affected by the amount of space that it occupies on a Coach/Trailer, rather than the actual weight. This is the volumetric (or dimensional) weight. In clarification, the volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost. L X W X H / 4000 = VOLUME
Maximum length per parcel is 2 meters.
Cash, Mobile Money Transfers i.e Tigo pesa, MPESA, AIRTEL Money, Halotel money are accepted methods of payments.
Upon acceptance of a parcel/consignment, Dar Lux will issue Electronic Ticket. This Electronic Ticket is proof of the agreement of transport between Dar Lux and the purchaser of the Electronic Ticket.
All persons or their property entering a Dar Lux vehicle and/or property owned by Dar Lux or under its control, do so entirely AT THEIR OWN RISK.
Dar Lux Parcel service does not include any cargo insurance. All clients should ensure that they are adequately insured.
Dar Lux is not responsible for any loss or damage to a client’s cargo or goods, except if such loss or damage arises directly or indirectly from the gross negligence or wilful misconduct of Dar Lux or any person acting for or controlled by Dar Lux.
Certain goods are restricted for cartage due to transit restrictions or their hazardous nature. It’s the responsibility of the sender to advise Dar Lux Parcel Service if the goods are of hazardous or dangerous nature, and the necessary documentation must accompany the consignment. Dar Lux shall not be liable for any damages suffered as a result of a client’s failure to inform Dar Lux of the nature of Hazardous goods transported.
Hazardous (dangerous) material listed below WILL NOT be accepted for transportation under any circumstances or conditions: Acids, batteries containing liquids acid, explosives, fireworks, used fuel tanks, gases in cylinder, flammable corrosive or caustic substances, poisons, radioactive materials or dry ice. Other prohibited items include abattoir products, ammunition, corpses, fluorescent signs and live animals or as in any other current legal requirements or restrictions. No illegal cigarettes, drugs or substances to create narcotics with, under any circumstances.
Dar Lux transports parcels from the following Major centers: Dar es Salaam, Mwanza, Mbeya, Kahama, Shinyanga, Arusha, and Nairobi.
Dar Lux reserves the right to inspect all consignments suspected of containing any of the above-mentioned items. It should be noted that any failure to comply with the above instructions may lead to confiscation of the shipment as well as legal proceedings.